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The manager of Gold Street Kettering branch is extremely rude, patronising and unhelpful.
Worst company ever! David Orb the Cancellations manager, Michael and Kelly his sub ordinates hang up the phone on you.Get your act together.
customer service is a complete joke with this company never answer a question never call back refuse to give ho details
EE is our only mobile provider. Our whole rural community( aprox 1500 people has been without a network signal since Monday the 10th Feb . Despite many phone calls, from many people ( mostly spent listening to recorded music) , no one from EE can tell us what the problem is.or when it will be working again . EE , as an organization is totally useless. Nobody ever rings you back , or has offered any form of assistance. Does anybdy read these comments - does anybody care ?
I am really disappointed to read the above comments. I've just upgraded with a phone from EE and trying to use the camera 9/10 freezes the whole phone so I have to turn it off and restart it. this has been happening more or less since I walked out of the Store with the new phone. Initially thought it was me as I hadn't had a smartphone before (Samsung Galaxy Fame). Went back in on the 14th day and the Manager 'played around' with it and said he'd sorted and should be okay. It worked there for him. Within a day I tried to take a picture and it froze again. Took it back when I could get someone to take me in (a carer) and this was on the 21st day. I said obviously I would like the phone replaced as there was something wrong with it. Also I would be willing to pay more if this phone did not after all meet my requirements - ie phone, email, odd pictures. He said EE (under Samsung direction) only give you 14 days for a replacement so all he could do now was send it for repair and lend me a phone for now! I said we came in on 14th day and he served us and didn't mention that and basically the 'new' phone was faulty and I wanted a 'new' phone that WASN'T and he said he could do nothing as systems would not allow him to put the date complaint first registered. I checked with Samsung and IT IS NOT their rule as they have Warranties, it is EE trying to maneouvre out of our Customer Rights!! I have been with Orange for years and am so upset and disappointed. As with all of you above, I can seem to get no help. What is happening to this Country and PROPER CUSTOMER SERVICE?!
absalutley discusted with the ee customer service!!! been on phone for nearly a month now as they took 49.93 out my bank account and are denying all of this? for to tell me to take my bank statement into an ee shop then for them in the shop to tell me they cant do anything it has to be dealt with over the phone!!!! and now to top it all off they have cut my phone off because i refuse to pay as i shouldnt have too if yous have taken that out my account! also due 55 credit and havent seen that either. had a lady on the phone yesterday saying you must pay your bill then for me to explain the whole situation again for her to then say i think your getting confused are you old? excuse me im not confused use have an issue and dont want to deal with it!!!!!!!
Customer service is a joke,my partner is on the phone to them every week as keep cutting his phone off yet he is in credit with them!!! Not helpfull at all and very very rude and when we ask to speak to a manager they say no,thought that was our right?also been in store who helped and even phoned them self's to say how bad my partner is being treated but yet again when he got home cut off!! So once again he us sitting on the phone while I'm writing this and listening to him getting palmed off again it really is a joke he works really hard and wants to come home and spend time with his family not putting up with this every week something really needs to be sorted a lot of unhappy customers out there yet you still haven't done nothing about it the whole company is one big joke!
what bullshit is this, EE is a full of lies and games they wanna play, 2 months now! people like who are hired to do customer service need some sort of respect and loyalty against customers, time wasters big company like ee should e sued for harassing customers fix the hell up or this company anit gonna last for to long
Terrible Customer Service. Had to resort to solving problem via ICO instead as communications and correspondence still remain unanswered. No real people to talk to and fed up with the general call centres where no one is really interested in sorting any issues.
Can someone at EE please remove our company details from their database, we are regularly being contacted by EE personnel about our mobile contract which is due to expire in the second half of 2014. Repeated calls are so frustrating this far in advance of renewal that it is difficult to avoid being rude. S Young - Middleton Engineering
Stay away from EE. Their business should be shut down!
I am clearly joining a large list of disgusted EE Customers. I have been trying since 14th February to sort out a transaction on my son's account. I get put through to a call centre in India who are totally useless. I have written to the Director of Consumer Campaign's in Darlington who has not bothered to reply. I have sent another letter to Collections Operations in Darlington who again has not bothered to reply. I want to close my sons account because he is ill and I have Power of Attorney over his affairs. No co-operation whatsoever except for a young man in Ireland who couldn't do what I wanted. Probably the worse service and discourtesy I have ever received. I would not recommend them to anyone. They are a disgrace.
Whilst I am relieved that I am not the only one who has the same sort of problem with Orange/EE, it is so sad that an important company like this believes that it is ok to treat existing customers in such an obnoxious manner. I too have been attempting to sort out a problem with them. 5 phone calls to Customer Service (joke name surely), 6 attempts at changing my online account details, 2 visits to the local branch who when they call to sort a problem go into the same queue as anyone else and a letter to their Customer Services Head Office a week ago and I am still no further forth. An absolute farce. The pertinent question here is surely 'Why are they still in business?'. Seems incredible that a company is allowed to continue operating in such a dysfunctional manner to the detriment of it's customers.
Last Thursday my daughter had her phone stolen. Prudently she had taken out insurance and we have documentary evidence of the order by email. Since then (with the exception of one person) the performance by EE has been disgraceful. Denial of insurance. Then failure to call back when promised, promises to send email addresses lead to a "duff" address being given and 5 bounced emails. Other email addresses not supplied, one took 3 days to arrive. Eventually I was told that despite the fact I had supplied documentary evidence I had to contact another premium rate number. The auto answering cut in telling me I had to get a police crime number. This I did but as nobody answered the phone I had to relay it via email as apparently I can't email this bit of EE directly.The following day I got a new number to contact (at premium rate) and this time it was answered. The delay now was the need to get a statement from the person who set up the deal. The guy pathetically said he'd get special permission to call me as they are not allowed to make outgoing calls. Needless to say he didn't bother to call and another 24 hours has passed.EE this is not what good looks likeTomorrow my complaints will be stepped up until someone has the decency to respond.