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The manager of Gold Street Kettering branch is extremely rude, patronising and unhelpful.
Worst company ever! David Orb the Cancellations manager, Michael and Kelly his sub ordinates hang up the phone on you.Get your act together.
customer service is a complete joke with this company never answer a question never call back refuse to give ho details
EE is our only mobile provider. Our whole rural community( aprox 1500 people has been without a network signal since Monday the 10th Feb . Despite many phone calls, from many people ( mostly spent listening to recorded music) , no one from EE can tell us what the problem is.or when it will be working again . EE , as an organization is totally useless. Nobody ever rings you back , or has offered any form of assistance. Does anybdy read these comments - does anybody care ?
I am really disappointed to read the above comments. I've just upgraded with a phone from EE and trying to use the camera 9/10 freezes the whole phone so I have to turn it off and restart it. this has been happening more or less since I walked out of the Store with the new phone. Initially thought it was me as I hadn't had a smartphone before (Samsung Galaxy Fame). Went back in on the 14th day and the Manager 'played around' with it and said he'd sorted and should be okay. It worked there for him. Within a day I tried to take a picture and it froze again. Took it back when I could get someone to take me in (a carer) and this was on the 21st day. I said obviously I would like the phone replaced as there was something wrong with it. Also I would be willing to pay more if this phone did not after all meet my requirements - ie phone, email, odd pictures. He said EE (under Samsung direction) only give you 14 days for a replacement so all he could do now was send it for repair and lend me a phone for now! I said we came in on 14th day and he served us and didn't mention that and basically the 'new' phone was faulty and I wanted a 'new' phone that WASN'T and he said he could do nothing as systems would not allow him to put the date complaint first registered. I checked with Samsung and IT IS NOT their rule as they have Warranties, it is EE trying to maneouvre out of our Customer Rights!! I have been with Orange for years and am so upset and disappointed. As with all of you above, I can seem to get no help. What is happening to this Country and PROPER CUSTOMER SERVICE?!
absalutley discusted with the ee customer service!!! been on phone for nearly a month now as they took 49.93 out my bank account and are denying all of this? for to tell me to take my bank statement into an ee shop then for them in the shop to tell me they cant do anything it has to be dealt with over the phone!!!! and now to top it all off they have cut my phone off because i refuse to pay as i shouldnt have too if yous have taken that out my account! also due 55 credit and havent seen that either. had a lady on the phone yesterday saying you must pay your bill then for me to explain the whole situation again for her to then say i think your getting confused are you old? excuse me im not confused use have an issue and dont want to deal with it!!!!!!!
Customer service is a joke,my partner is on the phone to them every week as keep cutting his phone off yet he is in credit with them!!! Not helpfull at all and very very rude and when we ask to speak to a manager they say no,thought that was our right?also been in store who helped and even phoned them self's to say how bad my partner is being treated but yet again when he got home cut off!! So once again he us sitting on the phone while I'm writing this and listening to him getting palmed off again it really is a joke he works really hard and wants to come home and spend time with his family not putting up with this every week something really needs to be sorted a lot of unhappy customers out there yet you still haven't done nothing about it the whole company is one big joke!