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The manager of Gold Street Kettering branch is extremely rude, patronising and unhelpful.
Worst company ever! David Orb the Cancellations manager, Michael and Kelly his sub ordinates hang up the phone on you.Get your act together.
customer service is a complete joke with this company never answer a question never call back refuse to give ho details
EE is our only mobile provider. Our whole rural community( aprox 1500 people has been without a network signal since Monday the 10th Feb . Despite many phone calls, from many people ( mostly spent listening to recorded music) , no one from EE can tell us what the problem is.or when it will be working again . EE , as an organization is totally useless. Nobody ever rings you back , or has offered any form of assistance. Does anybdy read these comments - does anybody care ?
I am really disappointed to read the above comments. I've just upgraded with a phone from EE and trying to use the camera 9/10 freezes the whole phone so I have to turn it off and restart it. this has been happening more or less since I walked out of the Store with the new phone. Initially thought it was me as I hadn't had a smartphone before (Samsung Galaxy Fame). Went back in on the 14th day and the Manager 'played around' with it and said he'd sorted and should be okay. It worked there for him. Within a day I tried to take a picture and it froze again. Took it back when I could get someone to take me in (a carer) and this was on the 21st day. I said obviously I would like the phone replaced as there was something wrong with it. Also I would be willing to pay more if this phone did not after all meet my requirements - ie phone, email, odd pictures. He said EE (under Samsung direction) only give you 14 days for a replacement so all he could do now was send it for repair and lend me a phone for now! I said we came in on 14th day and he served us and didn't mention that and basically the 'new' phone was faulty and I wanted a 'new' phone that WASN'T and he said he could do nothing as systems would not allow him to put the date complaint first registered. I checked with Samsung and IT IS NOT their rule as they have Warranties, it is EE trying to maneouvre out of our Customer Rights!! I have been with Orange for years and am so upset and disappointed. As with all of you above, I can seem to get no help. What is happening to this Country and PROPER CUSTOMER SERVICE?!
absalutley discusted with the ee customer service!!! been on phone for nearly a month now as they took 49.93 out my bank account and are denying all of this? for to tell me to take my bank statement into an ee shop then for them in the shop to tell me they cant do anything it has to be dealt with over the phone!!!! and now to top it all off they have cut my phone off because i refuse to pay as i shouldnt have too if yous have taken that out my account! also due 55 credit and havent seen that either. had a lady on the phone yesterday saying you must pay your bill then for me to explain the whole situation again for her to then say i think your getting confused are you old? excuse me im not confused use have an issue and dont want to deal with it!!!!!!!
Customer service is a joke,my partner is on the phone to them every week as keep cutting his phone off yet he is in credit with them!!! Not helpfull at all and very very rude and when we ask to speak to a manager they say no,thought that was our right?also been in store who helped and even phoned them self's to say how bad my partner is being treated but yet again when he got home cut off!! So once again he us sitting on the phone while I'm writing this and listening to him getting palmed off again it really is a joke he works really hard and wants to come home and spend time with his family not putting up with this every week something really needs to be sorted a lot of unhappy customers out there yet you still haven't done nothing about it the whole company is one big joke!
what bullshit is this, EE is a full of lies and games they wanna play, 2 months now! people like who are hired to do customer service need some sort of respect and loyalty against customers, time wasters big company like ee should e sued for harassing customers fix the hell up or this company anit gonna last for to long
Terrible Customer Service. Had to resort to solving problem via ICO instead as communications and correspondence still remain unanswered. No real people to talk to and fed up with the general call centres where no one is really interested in sorting any issues.
Can someone at EE please remove our company details from their database, we are regularly being contacted by EE personnel about our mobile contract which is due to expire in the second half of 2014. Repeated calls are so frustrating this far in advance of renewal that it is difficult to avoid being rude. S Young - Middleton Engineering
Stay away from EE. Their business should be shut down!
I am clearly joining a large list of disgusted EE Customers. I have been trying since 14th February to sort out a transaction on my son's account. I get put through to a call centre in India who are totally useless. I have written to the Director of Consumer Campaign's in Darlington who has not bothered to reply. I have sent another letter to Collections Operations in Darlington who again has not bothered to reply. I want to close my sons account because he is ill and I have Power of Attorney over his affairs. No co-operation whatsoever except for a young man in Ireland who couldn't do what I wanted. Probably the worse service and discourtesy I have ever received. I would not recommend them to anyone. They are a disgrace.
Whilst I am relieved that I am not the only one who has the same sort of problem with Orange/EE, it is so sad that an important company like this believes that it is ok to treat existing customers in such an obnoxious manner. I too have been attempting to sort out a problem with them. 5 phone calls to Customer Service (joke name surely), 6 attempts at changing my online account details, 2 visits to the local branch who when they call to sort a problem go into the same queue as anyone else and a letter to their Customer Services Head Office a week ago and I am still no further forth. An absolute farce. The pertinent question here is surely 'Why are they still in business?'. Seems incredible that a company is allowed to continue operating in such a dysfunctional manner to the detriment of it's customers.
Last Thursday my daughter had her phone stolen. Prudently she had taken out insurance and we have documentary evidence of the order by email. Since then (with the exception of one person) the performance by EE has been disgraceful. Denial of insurance. Then failure to call back when promised, promises to send email addresses lead to a "duff" address being given and 5 bounced emails. Other email addresses not supplied, one took 3 days to arrive. Eventually I was told that despite the fact I had supplied documentary evidence I had to contact another premium rate number. The auto answering cut in telling me I had to get a police crime number. This I did but as nobody answered the phone I had to relay it via email as apparently I can't email this bit of EE directly.The following day I got a new number to contact (at premium rate) and this time it was answered. The delay now was the need to get a statement from the person who set up the deal. The guy pathetically said he'd get special permission to call me as they are not allowed to make outgoing calls. Needless to say he didn't bother to call and another 24 hours has passed.EE this is not what good looks likeTomorrow my complaints will be stepped up until someone has the decency to respond.
Possibly the most ridiculous level of customer service that I have ever encountered. I cannot believe that anyone would use this company. Utterly dreadful, unable to even do the simplest things and no-one is accountable or responsible for a thing. Surely better named NN - Nothing Nowhere !!
Avoid EE, I have had a line taken out fraudulently on my account which made numerous call to Pakistan and racked up a £400 bill. This was two months ago. After two months and numerous phone calls i am no better off. They keep saying their fraud team will investigate, which i know they haven't as i called the other day and was told i had to fill in a fraud disclaimer form before anything happens, nice of them to tell me two months later, and they say they will get back to me which no one has, once, i was even hung up on by one employee. I am absolutely disgusted by this company now and have even sent a couple of letters and an official e-mail of complaint and still i have not heard a peep form anyone at EE unless i call them, even then i get nowhere. I now actually have a folder full of calls made and letters sent by me as i can see this going to court very soon. Funny thing is i have a section for calls, letters and e-mails received from EE which is empty other than one text asking for money. EE is a joke
I have to join the long list of complainants about EE. Went into their Bristol Cribbs Causeway store to get my phone fixed and had the least helpful and interested shop staff I have ever encountered. It took me 1 hour, three visits to EE and three visits to Samsung to get it sorted. Samsung were great, EE did nothing to help! I am completely disgusted. After having been with T-Mobile for many years (great service) they persuaded me to switch everything over to them. I regret it and don't think I will be renewing with them again. Will try to complain by letter now, I might get a reply but I am not overly hopeful reading the comments above!
Customer service on EE absolute shambles. The information they provide is wrong they tell you one thing then your hit with charges here and there increasing phone bills. When you contact them and ask to speak to head office they tell you there is no contact for head office how can I help well hello I would not be asking for head office if I felt you where adequately trained enough to deal with my complaint. DISGUSTING SERVICE EE SERVICE A COMPLETE SHAMBLES I cant wait till my contract ends I will never go back with them again!!!!
customer service! what customer service, should be made to stop trading, spent 4 months trying to get money back, no equipment or service for mobile broadband, been put on hold, hung up on ,excuses to make me wait ...a joke ..do not buy, or commit....go elsewhere .
Hello,I have been trying to contact you. The SMS campaign you have sent out regarding streaming of films and 2 for 1 cinema tickets has been repeatedly executed. I have received it 5 times so far.As a marketing exec from another company I was trying to contact you as a courtesy, so you could investigate and switch off the campaign. I went through your automated system 5 times before speaking to a not very bright bloke on your cancellation line. It took him 6 attempts just to get my mobile number right.. and he had no concept of being able to contact EE HO and help you guys out by reporting this problem. I have to say that if I encountered this chap with a real cancellation I would probably stay with EE, rather than face the torture of his sad attempts at understand the basics of his job, like inputting my mobile number into his system correctly... Here is a copy of the message. By the way - whilst writing this, I am now up to 6 texts with this message.. You're obviously assuming I'm as thick as your team member.The text message reads:With EE film you can stream the latest films from our Film Store or download blockbusters to watch offline. We'll even cover any mobile data you use to stream and download until the 31 December 2014. Or fancy a night out? Get 2 for 1 cinema tickets every Wednesday Text Film to xxx. Text cost 35p. For terms visit www.we don'tcareaboutyou,com data charges may apply,
The above stories are typical bullshit tales we hear on a daily basis, no one mentions good service, just the moaning minies of England, doing what they do best by pissing and moaning instead of doig something about it, its vever 'your' fault, its always EE's fault, I personally love it when you say avoid, the prats who believe all you r lies don't join EE either, so all we are left with is honest people who want to continue, if EE are so shit, how come there at 24 million customer & nearly 4 million people on 4G inside 2 years. PLease plase please, continue leaving in your droves to o2 & voda, as the saying goes.....see you in 24 months
THE MOST SHITTEST NETWORKEE has STOLEN money from my account and it took me 4 weeks to get my money back and i demanded some kind of offer or deal to make this right for what they done.. wasting my time calling them going to EE store etc but all they said they can do is say sorry NOTHING elseTHE CUSTOMER SERVICE TEAM AND MANAGER DONT PROVIDE THEIR NAME EITHER AS THEY ARE SCARED THEY WILL GET IN TROUBLE!
THEY NEED TO GET RID OF EVERY INDIAN IMMIGRANT! TERRIBLE DUM SERVICE THEY PROVIDE!
Just like to say a big thank you to Philip Baxendale, Manager from the Haymarket branch in Bury, even though we were unhappy customers, he behaved very professional throughout, even when my husband was getting angry.and after a few phonecalls managd to resolve our issues there and then. a good Manager thank you
This company should be put up against the wall and shot, directors strangled as a built is to quick. They can and do take money out of your bank to pay for a quiz which I have never asked them to do, nor did I ask for the quiz in the first place. WHAT A PILE OF WANKERS
I have 4 phones with Tmobile (now EE) and have been overcharged for 2 of them for the past TWO years. Manager in local Tmobile/EE shop has tried to help ,on at least 9 occasions without success . I have wasted many calls without any result. Today (13th June) all 4 phones are out of service and the customer relations people in ' Farawaynistan ' have no idea what day of the week it is so are unlikely to be able to help. There is also loud music blaring in my ear whilst waiting which is not appreciated. After trying to phone 3 times I gave up and will have to make another journey to the EE shop where there will be many people waiting to helped with their complaints (as per usual). This company does not deserve to be in business and I will soon cancel my contracts.
update to above: after spending 2 hours trying online and speaking to someone in ' Farawaynistan ' I was told after giving my personal details THREE times that there is a fault in my part of the world and that it will be sorted out soon. Two hours later and still no telephone connection . Perhaps faults should be highlighted online so that people can check and not spending hours on the phone to find out. Maybe EE/tmobile etc do not want to do that since it may show how inefficient they are.......... !
Poor customer service, Called up the first day and the customer service adviser wasn't very helpful at all, all she was doing was offering to change my plan, which i didn't want to do, i asked to speak to a manager then i had to wait around 15 minutes, to be told they would call me back the following morning, which they didn't do. I waited another day then called them up, then was told that it was against there policy to be passed over to a manager, although another adviser had been willing to do it just 2 days before, after being very unhelpful i ended the call. I called another adviser just a few minutes later, who then hung up the phone after me asking to speak to a manager/supervisor. I would not recommend EE, Orange or T-Mobile to anyone, i will be certainly telling my friends and family to not go with any of them, they are just rude and money hungry and do not care about the customers needs.
I have been trying to get through to shop re a new contract issue, leaving message on their machine as they are busy serving customers. However looking at these comments I am now ver worried. Glad I removed my sons contract from this company. Now wish i had done the same thing. I have been loyal to them for many years however looks unlikely this company is going to be loyal to me. I note none of these previous complaints have even been acknowledged. Bad advertising of the compnay I would say.
Chris Sanderson, Steve (Both from Tyneside), and Mike (Darlington) refused to urge the manage to come to the phone to deal with my ongoing issue over the last 14 months and the call-backs i haven't had because he was in a (one-to-one) meeting!!NO ONE at EE gives a rat's ass about the customers. PATHETIC!!!!
The Torquay store is hopeless, the manager is not very nice, and rude i bought a sony Xperia white mobile phone, and has gone wrong 3 times now, so back to the store with no help, and i have still got a phone that doesnt work that well, parts of it is faulty.. But the store will not help me, i have severe epilepsy and need a phone thats work all the time, i would like my money back or a new one. Please help me.. Thank you.
Clive said, currently having problems with my T mobile account closure and waiting for a credit. 3 months now and still nothing. Agents full of apology but NO action but promised again. As the sum is a couple of hundred pounds now considering a county court judgement to reclaim against the CEO. May be this will wake up these wankers!!!!!!If money is an issue then CCJ it ????????????????????????
EE has linked someone unknown to me at an address unknown to me, to my credit history. As a consequence I have notification of a debt I don't have. If the above comments are indicative of EE's processes I suppose I shouldn't be surprised. However, if it EE doesn't fix it quickly I will be looking to lawyers to ensure EE compensates me for reputational and credit rating damage.
So I wanted to change from my Orange package to an EE SIM package, and thought Orange and EE were one company. I rang up and was told "Easy - We will send you a SIM card out and once you put it in it will activate in about 24 hours tops" I put it in on the 12th June and my phone became locked. When I went to the Maidenhead store (who tried to be helpful, but still have to ring up Customer Services and as on hold for 40 mins) I was then told that my phone would be locked for 20 days and I would need to pay £20 to have it unlocked. THERE WAS NO MENTION OF THIS IN THE INITIAL PHONE CALL. After much wrangling including all the store staff trying to help I was told 7-10 days before it would be unlocked. If I had been told that my phone would be locked at the very first call, I would never have changed - my daughter's wedding was two weeks away and my mobile was out of action. Nobody in their right mind would have changed at that time. There is no record of the calls I have made to their Customer Services (Yes absolute joke, it should be Customer Disservice) I have had to explain the whole story every single time. Phone still locked. Today is 20th July so more than 5 weeks now. When I told them I wanted to cancel the contract because I hadn't been able to use my phone they then told me I would have to pay a cancellation fee of £118.00. If the company I worked for had Customer Service like this, we would have gone out of business long ago.
EE may have my partner and I for the length of our contract but after the mistreatment, bad advice, etc etc we will be leaving and finding a new provider....I had no problems with Orange...you would think that EE would want to keep its customers but obviously not!!!! And as above they do not keep a customer log of anyone's calls and they told me I would have to pay £520 to break the contract !!!!!
I agree entirely with the complaints above. The customer support is inept and fail to resolve anything. This is a most dysfunctional company. Great network if it goes well, but if a problem arises its a real mess and very hard to resolve.
I have had an issue with my phone since I moved over from Orange to EE where I can't recevied text messages from South Africa although on Orange I could (for over 8 years!!!). I have been in and out of the shop and on and off the phone to Technical (non) Support for nearly 3 months now. They have apparently escalated the issue but nothing has been done. One of the sales guys in the shop was even so kind as to point out to me that they 'had no proof people in SA were even sending me the messages'. Another lady in the tech team told me that South Africa might be 'experiencing a temporary ban', even though my friend on the same phone and tarrif as me can receive messages from my family. I have worked it out and I have spent about 9 1/2 hours in the shop / on the phone trying to sort this out. All they can do is reverse migrate me on to Orange, which will take about 2 weeks or so, but even then they can't guarantee that it will be sorted. CRAP!!!!
Could not agree more. They have not installed a new business connection for me as they promised & when I telephone I am told there is no fault on the line but there is NO line which they said they would come in & install. I have had to go to the Ombudsman & will now go to Trading Standards. Is any one from EE reading about this. Not 1 customer is happy.
Absurd Company.. Made a mistake joining EE...Was supposed to go live on 11th Aug... My old number was not ported - gave me a new number instead,,, No communication whatsoever - claiming having wrong email address. On top of that internet will be installed on 20th Aug... So why the hell give a live date which you cannot meet? I am gonna try to revert to Talk Talk.. Not recommended at all - Very Unhappy Customer.
Three reasons this company is a joke :-1. Tried to charge me over £7500 for data usage at home - will be the end of August before my paper bill is corrected to £0.2. I am now without broadband for 5 days because EE have made a complete nightmare of changing contract. (Days after we just got the broadband going).3. Customer service is useless to deal with anything because they cannot talk to other departments, never phone you back, and are fettered by what sounds like a computer system from hell!
Telford shop has the most unhelpful staff going and also the most untidiest
Now after saying you had cleared my bill of over £7500 (ex VAT) and assuring me that I have NOTHING to pay this month you have now sent me a text saying that my service will be cut off unless I pay my bill.Oh yeah I should also mention I have had NO response to the 2 complaints I sent into you complaints department - so I guess this does not exist and the customers complaints just disappear into a black hole.
I feel that I have been lied to , robbed and cheated , I have a land line with ee after being offered a deal with ee at a store in Manchester . I was told that I could keep my number from the other network ,, after six months I notices I was not getting any call from friends , family work. When I inquired why I found that they had not given me the number that I had and never told me , I conplained and was offered compensation which then vanished and then got e-mails trying to blame me and they were going to do nothing. I will be changing my network and never use them again..
What a joke ...dick Turpin should be there new branding .....I got an upgrade and was told that there was no fee,, the month later I got not just a bill for my use age but a bill 3 times that , the ee people said its because of the role over to new contract. -all lies will not use them again
Trying to have my old phone unblocked but dealing with EE customer service is a complete waste of time.So I've written two letters to Francoise Clemes, EE Chief of Customer Services. Guess what, your right, I've not received an acknowledgement or reply.I'll send copies to The Daily Mail to see if they can help me.
My Partner works for EE retail. Today, no break for 7hrs 40mins of the shift. The Manager of the store had lunch. A shift starting 9am requires a reasonable break for food. In fact most days there is no adequate break. Is there a UK law on this?
yes working time directive dictates that you must by law take a break after no more than 6 hrs work
EE shop in Palmers Green is a joke. manager and staff lie to you. Took a phone in for repair over two weeks ago, went in today to see why I have not heard anything to be told it was sent out back to shop on Monday and should be in tomorrow, was told this by lady dealing with me and also the manager. I decided when I got home to go online and track my repair has something didn't, seem right and when I did found out that the shop only sent it to them on Monday and was still being repaired. I wonder what lies I will be told tomorrow when I go in to get it, lost in transit perhaps. What a joke, I for one will be leaving EE when my contract finishes and warning people to steer clear of them.
A visit to the dentist is more pleasurable and easier than trying to deal with EE over the phone. All I want to do is cancel my contract, called millions of times, the automated system eventually tellS you the obvious, and no surprise herE..."we're currently experience a very high number of callS, blah blah blah" - the wait is 45 mins, tried twice now. WHAT COMPANY GETS AWAY WITH KEEPING A CUSTOMER ON HOLD FOR 45MINUTES - TWICE !
The first stage is a complain through the "We are listening" page on their website.Here's the letter that I have sent and sorry for my English :)Dear Sir / Madam,I've been a customer of yours for almost two years now and I am really disappointed with the way how your customer service agents are handling us, the people without they would not have a job...Let me explain how my first contract started with you. I was being with T-Mobile for about 9 months when one of your representatives called me and offered the EE 4G plan. This was a special agreement for 15 month, with a special data limit. The person was really flexible, we went through different offer and he also verified that I can keep my international calling rates.Bad experience #1.About a month I realized that my contract is about to end so I called your customer service to check my options for an upgrade. At this stage I was only collecting information about this potential upgrade. I have checked your competitors and resellers, so I was suprised when I was offered a non-competitive offer. When I told the rep that the same conditions (data, minutes, etc) are available from your resellers (Phones4U, Carphone Warehouse) for a cheaper monthly price and even with no upfront fee, he just tried to get rid of me. This is a really good way to loose customers.Bad experience #2.A few days ago I called a European mobile number and I got charged for about 9 quid for that one hour call. I checked your website, and my first suprise was the fact that pay-as-you-go customers have to pay only the 33% of the price I had to.I called customer service again, and advised the agent that I am expecting the same rates I was charged with T-Mobile for these calls. He just kept saying that "This is our rate". When I mentioned that I was promised the same rates he told me that "We do not know if you are telling the truth". It was shocking to hear somebody is calling me a liar so I asked back what this was about. He clearly did not believe what I was saying.I mentioned again, that my contract is about to end and when I will make a decision about upgrade or switch, this experience will be taken into account.His reaction was something like "That's fine".This behaviour has to be stopped, you will be loosing customers because of your agents.
What a total nightmare experience I have had to date with my dealings with EE, and especially their Customer Services. I took out a contract from one of their shops in Harrow. On September 15rh I went back to the shop in person and cancelled this contract. I was assured that within 48 hours my contract would be cancelled and would reverse back to Orange (who I had been with for 14 years). 10 days later this still hasnt happened despite visits to the store to try and get it resolved and numerous phone calls with EE's Customer Services. Their stance seems to be "Tough luck - you didnt buy the phone/contract with us via phone or on line so we cant do anything about it". Having had customer service experience in a blue chip company as well as a 5* international top hotel my understanding of Customer Service is that you go out of your way to try and resolve the problem and regain the trust of the customer. I suppose it isnt surprising that in the July 2014 OfCom report EE came out top of the list of the number of complaints. Valuing their customers and trying to build up customer loyalty doesnt seem to be in their remit. To say that I am a very unhappy customer is an understatement and the sooner all connections with EE are over the better.Hopefully this might prompt some action of a Branch Manager, or an Area Manager who can resolve this outstanding issue once and for all. One has to live in HOPE !
Hello, i went into the EE branch in Aylesbury, and the customer assistant called Corey was absolutely brilliant, very patient as i didn't really understand my problem but once speaking to Corey i fully understood, absolutely brilliant customer service by him. Highly recommend if your in this store and need help, ask for Corey.
Dont have dealings with EE not unless you have won the lottery or your very well off, took loads out of my bank account cant afford it as i am on benefits put me rite in the S***.
I don't even know where to start with the technical problems and awful service I've received with EE. Most of these outfits are bad, but EE is the very worst of the worst. AVOID DOING BUSINESS WITH EE AS IF YOUR CHILDRENS LIVES DEPENDED ON IT.